We stand behind everything we sell. If something isn't right, we'll make it right.
Every unit is graded and diagnostics-tested before it ships, but if yours arrives faulty, tell us within 7 days of delivery — no questions asked — and we'll replace it or issue a full refund to the M-Pesa number used for payment within 3 business days.
If a unit turns out to have a functional fault that wasn't part of its listed grade or diagnostics report, it's covered under warranty regardless of how long you've had it. Contact us and we'll process a repair, replacement, or refund depending on the situation.
Cosmetic wear that matches the unit's graded condition at purchase, software issues caused by user installation, accidental physical damage after delivery, and units that have been modified or tampered with. These may still be covered under your warranty tier — contact us to find out.
Call or WhatsApp us on +254 700 000 000 or email hello@heada.co.ke with your order number and a brief description of the issue. Our team will guide you through the next steps within 24 hours.