Everything you need to know about buying from Heada.
Yes, openly and honestly. Every laptop we sell is a used unit that's been individually inspected against a full diagnostics checklist, graded for cosmetic and battery condition, and listed with that real grade and report — see "How Grading Works" for the full checklist. No grey-market new units sold as refurbished, and no refurbished units passed off as new.
We grade every unit A, B, or C based on cosmetic wear and minimum battery health, and the exact criteria are published on our grading page. The grade shown on a product page is specific to that physical unit, not a general claim about the model.
After placing your order, you'll receive an STK Push prompt on your M-Pesa number. Simply enter your PIN to complete the payment. The process takes under 2 minutes.
Same-day delivery within Nairobi for orders placed before 2pm. County-wide delivery within 24 hours. We partner with reputable courier services for safe handling.
We're working on BNPL options. Currently we accept full M-Pesa payment at checkout. Contact us for bulk or corporate purchase arrangements.
Every unit ships with a warranty matched to its condition grade — see the full breakdown on our warranty page. We handle every claim directly ourselves, not through a manufacturer.
If your unit arrives faulty, you have a dead-on-arrival window to tell us and we'll replace it or refund you, no questions asked. Cosmetic wear that matches the unit's listed grade isn't a defect — that's what the grade already accounts for. Full details on our returns page.
Yes. Call, WhatsApp, or email us anytime Mon–Sat 8am–7pm. We have a technical team that can help with setup, software issues, and warranty claims.
Yes — contact us to confirm our current showroom location. We'd recommend calling ahead so we can ensure the specific unit you want is available for viewing.